Refunds and delivery support

Updated October 3, 2026.

Please inspect the free preview before buying. Your purchase is a digital PDF of the chart version saved at checkout.

If you are charged but cannot obtain a usable PDF, or you are accidentally charged twice for the same purchase, email support@crossstitchpattern.top with your Waffo receipt reference and a description of the issue. We will investigate and either restore delivery or arrange an appropriate refund through Waffo.

A different image, changed chart settings or differences between screen colours and physical threads do not automatically establish a delivery defect. Requests are reviewed individually. Your applicable consumer rights remain unchanged; Waffo's checkout disclosures and refund processing also apply.